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Your business

Any kind of business can use Kept. Pick the closest, or type your own.

What you do

This picks a starting call flow for you. You can change every line of it.

Services and prices

The agent only ever quotes from this list. Leave a price blank and it will say someone will confirm it.

ServicePriceMinutes

Doesn't fit your business, or you have several locations? Email us — we’ll set it up with you.

When Kept answers

You keep your number. Your team always gets the call first.

Mobile, landline or a phone system — Kept works with all of them. This decides the exact steps below.

Send calls to Kept when…

Turn on any combination.

Your hours

Set them once. While you're open your team answers first; on a break or when you're closed, Kept answers every call.

Open on
Hours
to

Breaks

Lunch, a daily team meeting, the school run. Each one is set once, for the days it happens.

Add:

Your week

Exactly what Kept will do, hour by hour.

Open — your team answers first Break — Kept answers every call Closed — Kept answers every call

Switch it on

Once, after you launch. We’ll fill in your Kept number.

    Want only some of these, a different phone setup, or hours that change week to week? Email us — we’ll set it up with you.

    Everything a caller might want

    New bookings are one reason people ring. This is all of them — what it says, and what it does next.

    Where bookings go

    Kept needs a calendar to give callers a confirmed time.

    One for everyone or everything that can be booked at the same time — e.g. Bay 1 and Bay 2, or Dr. Lee and Dr. Patel.

    Start from

    A starting point for your kind of business, or a blank call. Switching replaces the steps below.

    Steps

    Drag to reorder, rewrite any line, ask ✨ for better wording. Words in braces, like {price} or {slot}, are filled in live from your price list and calendar.

    Who it puts through to

    Anyone who asks for a person is put through — whatever words they use, at any point in the call. This can't be switched off.

    Ring first
    That doesn't look like a phone number — include the area code.
    Then trysame time
    That doesn't look like a phone number — include the area code.
    Outside hours

    What the caller hears

    Then it takes a message — their name and what it's about — and it lands in your inbox here and your email straight away.

    The call-back number

    Kept already has the number they're calling from. It doesn't make them read it out.

    Other reasons people call

    Switch on the ones you want handled. Each has its own line and its own next step.

    Your own reasons

    Anything else your callers ring about. Give it a name, the words they'd use, what Kept says, and what it does next.

    Lines for the whole call

    Said whenever they fit, whichever reason the caller rang for.

    Answered from your setup

    Kept already knows these, from what you told it. Change them where they live.

    Business details

    The small facts callers ask about constantly.

    Questions callers ask

    Suggested for your kind of business. Anything without an answer is never guessed — it goes to “When it doesn’t know”.

    When a caller asks something it wasn't told

    It won't make something up. Tick everything it may offer instead; it offers them in this order.

    Rules that are always on

    These protect your callers and you. They can't be removed.

    • 🔒Never invents a price, a service or a free slot that isn't in your setup.
    • 🔒Never gives medical, legal or financial advice.
    • 🔒Always hands over the first time someone asks for a person.
    • 🔒Never denies being an AI when a caller asks outright.

    Your own rules

    Things it must never say or do for your business. Type one, or tap a suggestion.

    What it asks every caller

    Name and phone number are always taken. Add anything else your team needs.

    Need a different flow — intake questions, several staff, your own booking system? Email us — we’ll set it up with you.

    Pick a voice

    Each one is saying a real line from a call, recorded the way your callers will hear it: down a phone line.

    On the line

    Speaking paceHow fast it talks, and how long it pauses between sentences.

    Want a custom voice, or another language? Email us — we’ll set it up with you.

    Hear a call before you launch

    Your own lines, your prices and your hours, played as a caller would hear them. Pick a caller on the right.

    Incoming call
    Everyday calls The tricky ones

    Then test it for real — before any customer can reach it

    Launching gives you your Kept number. Call it yourself from your mobile and try to trip it up. Real callers only reach Kept when you dial the forwarding code — so nothing changes for your customers until you're sure.

    Something not sounding right? Email us — we’ll set it up with you.

    Review and switch on

    Change anything by clicking it.

    After the call

    Both optional.

    Switch on my receptionist

    Kept gets you a local number in about a minute, once your email is confirmed, and your dashboard shows the one code to dial.

    Questions before you switch it on? Email us — we’ll set it up with you.